“Increasing Warm Handoffs: Optimizing Community Based Referrals in Primary Care Using QI Methodology”

Dana Sanderson, Sandra Braganza, Kaitlyn Philips, Tashi Chodon, Renee Whiskey, Patrizia Bernard, Andrea Rich, Kevin Fiori

Research output: Contribution to journalArticlepeer-review

Abstract

Social and environmental factors have an outsized effect on one’s health. Children are particularly impacted by the adverse effects of poverty. While social determinants of health (SDH) screening in healthcare settings has proliferated there remain gaps in best practices for screening processes. As research has shown that patient navigation leads to an improvement in unmet social needs and family-reported child health, warm handoffs may be a key factor in assuring that the social needs of families are effectively addressed. Using quality improvement (QI) methods our pediatric clinic worked to increase the warm handoff rate between Community Health Workers (CHWs) and patients with unmet social needs. CHW warm handoff rates increased two-fold over the intervention period. Our results illustrate that QI methods can be used to optimize workflows to increase warm handoffs with CHWs. This is important as health centers work to improve their social needs screening and referral programs.

Original languageEnglish (US)
JournalJournal of Primary Care and Community Health
Volume12
DOIs
StatePublished - 2021

Keywords

  • community health
  • pediatrics
  • primary care
  • quality improvement
  • underserved communities

ASJC Scopus subject areas

  • Community and Home Care
  • Public Health, Environmental and Occupational Health

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