E-quality in an integrated enterprise

Christian N. Madu, Assumpta A. Madu

Research output: Contribution to journalArticle

20 Citations (Scopus)

Abstract

The focus of this paper is on the modern transformation of traditional organizations to integrated enterprises that share a common database. While organizations may see their major goal in integrating the business units and functional departments as a way of achieving better coordination and handling information, it is argued that quality is, in fact, a major tenet of such an integration process. Additionally, develops a premise on how the quality needs of an organization are served through an integrated enterprise by evaluating areas such as enterprise resource planning, supply chain management, e-procurement, and customer relationship management. Concludes that developing quality management procedures to enhance data and information management systems in an integrated organization can enhance the overall efficiency and productivity of an integrated enterprise.

Original languageEnglish (US)
Pages (from-to)127-136
Number of pages10
JournalTQM Magazine
Volume15
Issue number3
DOIs
StatePublished - 2003

Fingerprint

Enterprise Resource Planning
Customer Relationship Management
Supply Chain Management
Quality Management
Information Management
Data Management
Information management
Productivity
Industry
Unit
Enterprise resource planning
Supply chain management
Quality management
Equality
Integrated
Business
Data management
E-procurement
Integration process
Customer relationship management

Keywords

  • Database management
  • Electronic commerce
  • Information management
  • Integration
  • Quality

ASJC Scopus subject areas

  • Industrial and Manufacturing Engineering
  • Applied Mathematics

Cite this

E-quality in an integrated enterprise. / Madu, Christian N.; Madu, Assumpta A.

In: TQM Magazine, Vol. 15, No. 3, 2003, p. 127-136.

Research output: Contribution to journalArticle

Madu, CN & Madu, AA 2003, 'E-quality in an integrated enterprise', TQM Magazine, vol. 15, no. 3, pp. 127-136. https://doi.org/10.1108/09544780310469235
Madu, Christian N. ; Madu, Assumpta A. / E-quality in an integrated enterprise. In: TQM Magazine. 2003 ; Vol. 15, No. 3. pp. 127-136.
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