TY - JOUR
T1 - Barriers and facilitators to intraorganizational collaboration in public health
T2 - Relational coordination across public health services targeting individuals and populations
AU - McCullough, J. Mac
AU - Eisen-Cohen, Eileen
AU - Lott, Breanne
N1 - Publisher Copyright:
© 2018 Wolters Kluwer Health, Inc. All rights reserved..
PY - 2020/1/1
Y1 - 2020/1/1
N2 - Background: Modern public health emphasizes population-focused services, which may require collaborative work both across and within organizations. Studies have explored interorganizational collaborations, but there are little data regarding collaborations within public health organizations. Purpose: We measured intraorganizational collaboration and identified barriers and facilitators to collaboration within a large public health department through a mixed-methods study. Methodology/Approach: Our study occurred at the Maricopa County (Arizona) Department of Public Health, the third largest local public health jurisdiction in the United States. To measure collaboration, we surveyed staff using the relational coordination tool. To identify barriers and facilitators to collaboration, we performed key informant interviews with department personnel. Results: Relational coordination scores varied according to the focus of the service; clinical services had significantly lower levels of relational coordination than population-focused services (p <.01). We found high levels of mutual respect and lower levels of shared knowledge across services. Facilitators to collaboration included purposive cross-program meetings around specific topics, the organization's structure and culture, and individuals' social identities. Barriers included raised expectations for collaboration, low slack resources, member's self-interest, and trust. Conclusion: The relational coordination of services varied significantly according to the focus of the service. Population-focused public health services had higher levels of relational coordination than individually focused services. Collaboration was facilitated and impeded by both well-known and potentially emergent factors, such as purposive cross-service meetings and organizational culture. Practice Implications: Population-focused services possessed higher levels of collaboration than individually focused services. Intraorganizational collaboration for improved population health relies on deliberate support from senior management and structured activities to increase shared knowledge and mutual respect.
AB - Background: Modern public health emphasizes population-focused services, which may require collaborative work both across and within organizations. Studies have explored interorganizational collaborations, but there are little data regarding collaborations within public health organizations. Purpose: We measured intraorganizational collaboration and identified barriers and facilitators to collaboration within a large public health department through a mixed-methods study. Methodology/Approach: Our study occurred at the Maricopa County (Arizona) Department of Public Health, the third largest local public health jurisdiction in the United States. To measure collaboration, we surveyed staff using the relational coordination tool. To identify barriers and facilitators to collaboration, we performed key informant interviews with department personnel. Results: Relational coordination scores varied according to the focus of the service; clinical services had significantly lower levels of relational coordination than population-focused services (p <.01). We found high levels of mutual respect and lower levels of shared knowledge across services. Facilitators to collaboration included purposive cross-program meetings around specific topics, the organization's structure and culture, and individuals' social identities. Barriers included raised expectations for collaboration, low slack resources, member's self-interest, and trust. Conclusion: The relational coordination of services varied significantly according to the focus of the service. Population-focused public health services had higher levels of relational coordination than individually focused services. Collaboration was facilitated and impeded by both well-known and potentially emergent factors, such as purposive cross-service meetings and organizational culture. Practice Implications: Population-focused services possessed higher levels of collaboration than individually focused services. Intraorganizational collaboration for improved population health relies on deliberate support from senior management and structured activities to increase shared knowledge and mutual respect.
KW - population health
KW - public health
KW - relational coordination
UR - http://www.scopus.com/inward/record.url?scp=85075525603&partnerID=8YFLogxK
UR - http://www.scopus.com/inward/citedby.url?scp=85075525603&partnerID=8YFLogxK
U2 - 10.1097/HMR.0000000000000203
DO - 10.1097/HMR.0000000000000203
M3 - Article
C2 - 29742523
AN - SCOPUS:85075525603
SN - 0361-6274
VL - 45
SP - 60
EP - 72
JO - Health Care Management Review
JF - Health Care Management Review
IS - 1
ER -